If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at 123-456-7890 or send an email to refunds@nanastea.com.
Return Policy
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items. If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. If approved, the money will be refunded to your original method of payment within five business days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email refunds@nanastea.com within 30 days of receiving your product to begin the process.
Return Shipping
After you’ve submitted a return request to <support emailaddress>, we will send you a PDF of a return shipping label. Please print itout and affix to to your package.You are responsible for paying for the return shippingcosts. We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
Insurance
If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.